Here you will find the answers to our most frequently asked questions. 

We are happy to answer any questions you may have.  Just email us at  amesplayandlearn@gmail.com or call (515) 233-4431.

FAQs

Email Lacey with your name and age of your child at enrollment@playandlearnames.com 

We offer care for children 6 weeks through Kindergarten.  **We may accept some first graders on a case by case basis.  

Yes we do! We have limited spots per classroom. 

To apply for assistance, please contact DHS.  Once you are approved, your child may enroll.

Play and Learn is open Monday – Friday from 6:30AM to 6PM. 

Play and Learn is closed on the following day each year:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving & the Friday after Thanksgiving
  • Christmas Day

**We may close additional days around the holidays.

Yes, stop by the front desk and pick up a form!

Play & Learn uses a secure entry system. Once your child is enrolled, each parent/guardian will get a unique 4-digit door code for entry.  Please do not share your code!  If you have a frequent authorized pick up person, they will be issued their own code, with your approval.

Play and Learn has 24 hour audio/visual monitoring in classrooms, playgrounds, front parking lot, and public areas within the center.  

The front door remains locked throughout the day and only those authorized are allowed entry.  Visitors will be asked to sign in and present photo identification upon entry.  Visitors shall be accompanied by Play & Learn staff while in the building.

Meals at Play and Learn are included, and priced as part of our tuition rate.  We follow the Child and Adult Care Food Program (CACFP) guidelines when planning our meals and snacks. Weekly menus are posted throughout the center, on our website, in the app, and available upon request at the front desk. 

Breakfast is served from 6:30-7:00 a.m. 

Snacks are served at 9:00 a.m. and 2:30 p.m.

Lunch is served at 11:00 a.m. 

If your child has food allergies or sensitivities please inform Play and Learn right away. You may be asked to fill out a food allergy plan to keep on file at the center. Play and Learn can accommodate by making substitutions to meals. 

Play & Learn is a nut-free center. 

In order to keep everyone safe, we ask that parents do not bring food from home into the center.  Special treats on occasions such as birthdays or holiday parties are welcome with prior approval from management.

To assist children in developing self-control, self-confidence, and sensitivity to their interactions with others, and to prevent injury and ensure a child’s activities are not infringing on the rights of other’s, the following strategies are used to guide the children’s behavior:

  • Focusing on the child’s behavior. There are no “good” or “bad” children. 
  • Reinforcing appropriate behavior.
  • Observing children to anticipate potential difficulties.
  • Establishing eye contact and calling the child by name to gain the child’s attention. 
  • Remaining near the child in situations where he/she may be losing self-control.
  • Modeling problem solving.
  • Offering choices.
  • Redirecting.
  • If all else fails, a child will be removed from the situation in way that ensures the “break” is a positive learning experience. The “break” will take place in the play area, but away from activity, where the child can be supervised. The child will be allowed to determine when he/she can return to the activity. A Play area break will be no longer than one minute per year of age. Praise will be given for appropriate and acceptable behavior once the child has returned to the activity. 

Here at Play & Learn we understand that when a child acts out of their normal behavior it’s really a communication problem. 

If your child is ill with a communicable illness, please contact us as soon as possible, so we can notify others in your child’s classroom of potential exposure.

Please keep your child home from daycare if any of the following symptoms are observed:

  • Temperature of 101 or higher within the past 24 hours
  • Diarrhea of vomiting within the past 24 hours
  • Severe, continuous cough
  • Difficult or rapid breathing
  • Unexplained rash or open sores such as impetigo
  • Thick mucous or discharge from eyes or nose
 

Yes, we do! We offer part time for ages for over 12 months.  You can contact Lacey at enrollment@playandlearnames.com for rates and availability.  Drop-In care is available if we have openings available.  Please contact the center for more information.

The state of Iowa requires all teachers to be Mandatory Reporter and CPR/First Aid certified as well as trained in Universal Precautions/Bloodborne Pathogens. A 12-hour Childcare Essentials training is required upon hire as well. 

In addition to state mandated trainings, Play and Learn requires additional training hours, depending on an employee’s position within the company.  

Play & Learn encourages all staff members to further their education by enrolling in the T.E.A.C.H scholarship program in which we help them pursue a CDA or Early Childhood Degree. 

 

Email Lacey at enrollment@playandlearnames.com to set up a tour today!

Play & Learn follow state regulations for child to staff ratios, they are the following:

  • Children 24 mo and younger: 4:1
  • Two year olds: 7:1
  • Three year olds: 10:1
  • Four year olds: 12:1
  • School age: 15:1

Absolutely! Play & Learn has an open door policy for parents/guardians.  Be advised that you may not spend more than 15 minutes in your child’s classroom or on the playground at one time.  If for some reason you must, Play & Learn will require you to pass a background check.